Returns

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Home > Customer Service > Returns

Returns

By placing an order you agree that you have read and agree to the following return policies and conditions:

If you are not entirely satisfied with your purchase returns are accepted on merchandise within 30 days of the date your order was shipped. All returns must first obtain a RA# (please see instructions below) prior to returning any merchandise. No return will be accepted unless accompanied by a Return Authorization Number (RA#). Returns will only be accepted on merchandise that is in new, resalable condition. Any merchandise sent back worn, washed, or altered will be returned at the customer's expense.

The return package must be postmarked and prepaid within 30 days of original ship date. Anything after the 30 day period will be considered an unauthorized return and will and will be shipped back to you at your own expense. Your credit card on file will be charged for the return shipping.

Return Authorization Number (RA#)

A Return Authorization Number (RA#) can only be obtained by emailing our returns department. We are not responsible for packages shipped without a RA#. Return Authorization Numbers are used as a means of identification. Under no circumstances will a RA# be issued after the 30 day policy.

Steps To Obtain A RA#

Email the following to returns@homegrownjersey.com:

● First & last name of the person who placed the order

● Order number

● Item # or description of item(s) being returned (please include all specifics; such as size, color, qty, etc...)

● Reason for return

An email will be sent to your address typically within 2 - 5 business days with the RA# and return instructions. If for some reason you do not receive the RA# within 5 business days please re-email us. Business days are Monday - Friday, excluding holidays and shutdowns.

Steps To Return Merchandise

● Repackage merchandise in the original box or functional equivalent.

● Include any packing slip (if available) that came with the order. Some packages are shipped directly from our vendors warehouse and may not contain a packing slip.

● Write RA# on the outside of the box.

● Ship package to the address provided in the Return Authorization email. Not all returns are sent to our main office address. Returns shipped to the incorrect address may result in delays, extra charges or ultimately a total loss.

● Packages may be returned by the carrier of your choice (UPS, FedEx, DHL, USPS, etc...). We recommend obtaining a tracking # for your return shipment. We cannot be held responsible for lost or damaged merchandise during shipment.

Credit

Once the return is received back in our possession a credit will typically be issued within 30 days. The return will be credited back to the original form of payment.

Returns will be subject to a 15% restocking fee. We do not charge a restocking fee on Teamwork Athletic brand apparel (with a RA#) if returned within 30 days.

We do not refund initial or return shipping and handling charges.

Exchanges

In order to keep our prices low, and to get your replacement order to you as quickly as possible we do not exchange merchandise. Exchanges are handled as a return and a new order. This allows you to get the replacement order faster than doing a regular exchange. The fastest way to receive your new items is to place the re-order online via our website. You may also call customer service to place the new order.

Custom Orders

All custom orders are non-returnable. This includes all orders with screen printing, heat seal, sport stitch, custom cut and sew, etc...which are deemed non-returnable. Before placing an order you may consider ordering a few various sizes to size up your team before placing the final order. This may be helpful if you are unsure of the fit, uniform color, etc...Custom uniform orders are created to the specifications of each customer and therefore once printed / customized can not be returned.